Homeward RVA

Homeward Releases Data on Individuals and Families Served in 2020

Richmond, VA – January 22, 2021 – Homeward today has released new, verified data on the number of people served in 2020 by coordinated shelter programs and the Homeless Crisis Line (HCL). Homeward and its partner agencies served thousands of our most vulnerable neighbors during an especially challenging year. 


Emergency shelters served 2,927 people in 2020. More than 128,000 shelter bed nights were recorded and 1,274 people who were served reported that their last residence was not meant for habitation. 


Total call volume for the HCL was more than 52,000 calls in 2020. Although not unique callers -- some individuals called multiple times -- this volume highlights the increased need for homeless services and support last year. In 2020, the HCL served 4,461 people who were homeless or within three days of losing their housing. HCL Diversion Specialists connected these individuals to housing resources, permanent housing, and shelter programs. 


Data about the shelter programs and HCL was collected from the shared confidential database used by the homeless services network. This data meets or exceeds federal requirements for data collection and service coordination to address homelessness. This data includes single adults and family units that include adults and children. 


The HCL offers trained Diversion Specialists who can assist households within three days of losing their housing to problem-solve, connect to community resources, and connect to homeless assistance if needed.



We here at River City Consulting are so proud to have been able to design Homeward's new website. To view the new site, visit www.homewardva.org and donate to this incredible organization today! 


August 14, 2026
Website accessibility has been a conversation for years, but recent changes to federal accessibility requirements are putting an even bigger spotlight on how websites work for people with disabilities. And if your website hasn’t been reviewed for accessibility recently, now is a good time to take another look. At River City Advertising, we have the tools to add accessibility-focused features that are easier for everyone to use. What Changed With ADA Website Accessibility? In 2024, the U.S. Department of Justice issued a new rule under Title II of the Americans with Disabilities Act establishing a specific technical accessibility standard for websites and mobile apps provided by state and local governments. That standard is WCAG 2.1 Level AA —a widely recognized set of Web Content Accessibility Guidelines designed to make digital content more accessible to people with visual, auditory, physical, cognitive and other disabilities. In 2026, the DOJ extended the deadlines for these public entities: April 26, 2027: State and local government entities with populations of 50,000 or more April 26, 2028: Smaller public entities and special district governments While these particular deadlines apply to state and local governments, the changes reinforce something that affects organizations of all kinds: website accessibility is becoming increasingly important. Businesses should also remember that accessibility obligations can vary depending on the type of organization, services provided and applicable federal, state and local laws. What Does an Accessible Website Actually Mean? Accessibility isn't simply adding a button to your website. An accessible website is designed so people with disabilities can navigate, understand and interact with its content—including visitors who use screen readers, keyboard navigation or other assistive technologies. Some of the elements that can affect accessibility include: Alternative text for meaningful images Appropriate color contrast between text and backgrounds Clear heading structures Keyboard-friendly navigation Properly labeled buttons, links and form fields Readable text and logical page layouts Accessible forms Captions or alternatives for multimedia content Correct website language settings Content that works effectively with screen readers Many of these features also happen to make a website easier to use for everyone , not only visitors with disabilities. How Our Platform Helps Us Build More Accessible Websites At River City Advertising accessibility isn't treated as an afterthought. Our platform includes built-in functionality that can help developers create more accessible websites, including support for alternative text, keyboard navigation and automatic website language definition. Our platform also integrates with accessibility solutions such as UserWay and AudioEye for businesses and organizations that want additional accessibility tools, monitoring and remediation capabilities. However, there is an important distinction: No website platform, plugin or accessibility widget can automatically guarantee that a website is 100% ADA compliant. Accessibility depends on the platform and how the website is designed, written, maintained and updated. For example, adding an accessibility tool doesn't fix a poorly structured page, unclear link text, an inaccessible third-party application or every issue created when new content is added. That is why accessibility should be viewed as an ongoing website-management practice rather than a one-time checkbox. Why Businesses Should Pay Attention Now Even if the newest Title II deadlines don't apply directly to your business, there are several reasons to make website accessibility a priority. Reach more people. An accessible website makes it easier for more potential customers to interact with your business online. Create a better user experience. Clear navigation, readable content, properly labeled forms and thoughtful page structure benefit everyone. Support your SEO efforts. Several accessibility best practices—such as descriptive image text, organized headings and well-structured content—can also help search engines better understand your website. Reduce unnecessary risk. Digital accessibility continues to be an important legal and regulatory issue. Proactively improving accessibility is much better than waiting until someone identifies a problem. Prepare your website for the future. Accessibility standards and expectations continue to evolve. Building accessibility into your website now makes it easier to adapt as requirements change. Accessibility Isn't "Set It and Forget It" This may be the most important takeaway. Your website can become less accessible over time as new pages, images, videos, forms, integrations and other content are added. That's why website accessibility should be part of ongoing website management. At River City Advertising, we can help businesses evaluate their current websites, identify accessibility concerns and determine what tools or updates may make sense. Is It Time for an Accessibility Check? If you're unsure how your current website measures up, we can help you take a closer look. Contact River City Advertising to talk about your website, accessibility options and how we can help make your online presence easier for more people to use.  This article is provided for general informational purposes and is not legal advice. ADA and digital accessibility requirements can vary depending on your organization and jurisdiction. Businesses with questions about their specific legal obligations should consult qualified legal counsel.
Silhouetted profile with glowing tech symbols and data overlays against a light background
By Jessica Ellett June 17, 2026
Artificial intelligence has changed the way businesses create content, brainstorm ideas, and tackle day-to-day marketing tasks.
Website mockup: black cabin office in a forest with bold text, “Why your new website isn’t getting leads yet”
By Justin Ellett May 18, 2026
You launched a brand-new website.
An isometric map shows a small suburban neighborhood with several houses, roads, and a central roundabout with a pin.
By Jessica Ellett March 31, 2026
Tiny Roundabouts & Bad Branding: Why Ignoring the Basics Costs You More in the End
Musician playing acoustic guitar on a warmly lit stage with blurred band members in the background
By Jessica Ellett March 16, 2026
For musicians, a website isn’t just a place to store information. It’s a place to create an experience.
Two people sitting on a park bench, using a laptop and reading a tablet.
By Jessica Ellett February 26, 2026
(And the People Calling You Are Probably Women.)
Hands collaborating over colorful notes and sketches on a table during a planning meeting
By Jessica Ellett November 6, 2025
Branding Mistakes That Quietly Cost Small Businesses Thousands
Black-and-white speech icon with a face silhouette and sound waves in a circle
By Jessica Ellett August 22, 2025
The Tiny Words That Make a Big Difference in How You’re Heard
Billboard reading “TRENDS 2025” against a blue sky with clouds
By Jessica Ellett July 8, 2025
Branding Heat Check: What’s Sizzling This Summer
Two coworkers shaking hands in a bright office with colleagues smiling in the background
By Jessica Ellett March 6, 2025
Why Getting Back to People Matters